customer experience

Why Your Potential Clients Are Ghosting You

Why Your Potential Clients Are Ghosting You

We’ve all had it happen. The seemingly perfect client pops up, we feel an amazing connection, and just know that we’re going to work together….and then we never hear from them again. It’s incredibly frustrating, and makes us feel like we’re wasting our time. We ask ourselves — why, why — aren’t they working with us? Everything seemed so perfect! We were ready to get started! Where did they go, and why?

Well, let’s take a look at some of the most popular reasons why our service-based clients may walk away and never look back.

How to Provide the Best-Ever Customer Experience

How to Provide the Best-Ever Customer Experience

I firmly believe that the success of a business is built on a foundation of amazing customer experience. You can have the best product, the most amazing marketing team, or the most beautiful website, but if your client doesn’t have a pleasant experience while they’re working with you, it doesn’t matter. They won’t come back.

One of the easiest ways to provide for your clients is to go over and beyond with your customer experience. Instead of providing a good experience, how can you absolutely wow them? How can you make them feel like they’re completely cared for? How can you eliminate any obstacle that is in their way of purchasing your product?

Adding Authenticity to Your Business

Adding Authenticity to Your Business

Okay, I know authenticity is a controversial word in the entrepreneurial world. Some people absolutely hate it, while others talk about it incessantly. But I think it's one of the most important parts of running your business, so let's break it down and talk about why.

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